客房递送岗

Scope 职责范围

To clean rooms, keeping corridors, pantries and trolleys clean. Making sure these work areas are free of safety hazards and performs his/her tasks in a safe and efficient manner.

完成对客房，走廊，工作间和推车的清洁工作。确保工作区域没有安全隐患并用安全有效的方式执行工作任务。

Job requirements 工作要求

-           Attend morning Show time handover with the Housekeeping floor supervisor.

在晨会时，与楼层主管交接工作。

-           Complete assigned jobs working systematically from room to room.

有计划先后地完成被分配的客房工作。

-           Ensures all maintenance is reported to the Housekeeping Order Taker.

确保向客房协调员汇报所有的工程维修。

-           Maintain a fully stocked inventory of all mini-bar items. If par level is low, communicate to Housekeeping  Order Taker accordingly.

保持迷你吧储备充足，如储备较低，应与客房协调员沟通。

-           Report all accidents to the floor supervisor and the security officer.

向楼层主管和安保员汇报所有突发事件和意外。

-           Ensure a correct handover takes place with the floor supervisor.

确保和楼层主管有正确的工作交接。

-           Ensure pantries are kept tidy.

确保工作间保持整洁。

-           Ensure all corridors are kept clean.

确保所有走廊保持整洁。

-           To ensure room attendant work bucket and floor pantry are restocked for the next day work.

确保服务员手提篮和工作间的备品齐全，从而方便第二天服务员的工作。

-           Complete blitz assigned on a daily basis.

完成每日的突发事件•

-           Be aware of all hotel facilities and activities and respond appropriately to all guest inquires.

了解酒店信息设施和活动并合理回答客人的询问。

-           Ensure that a correct hand over takes place with the housekeeping floor supervisor, housekeeping coordinator or the housekeeping trainer at the end of shift.

下班前确保与楼层主管，客房协调员或客房部培训员有正确的工作交接。

-           Take personal responsibility to the master key assigned and use it under the guidance provided.

在规定范围内使用万能钥匙并对所分配的万能钥匙承担责任。

-           Complete assigned jobs, working systematically from floor to floor.

有系统的完成被分配的楼层工作。

-           Stock the mini-bar trolley with the necessary items in order to maintain the par level on a daily basis.

补充迷你吧推车内所需物品以确保日常工作所需储备。

-           Inventory all guest mini-bars on a daily basis and post the appropriate charges to the room prior to guest departure.

每日清点客人迷你吧饮料使用情况，并在宾客退房前，准确无误地将所消费项目入账。

-           During turn down service, to ensure beds are turned back, with blinds drawn bins emptied. Replenish used bathroom linen and tidy bathroom according to the set standard.

在夜床服务中，确保被褥翻开，关闭窗帘，废纸篓清空，并且根据标准补充用过的毛巾，备品和整理卫生间。

-           To place any special requests into room e.g. water, hot chocolate or tea bag on bedside tables, any saviour on bed,        slippers beside bed etc.

根据特殊要求，在房内摆放，例如：在床头放置矿泉水，热巧克力，茶包，在床上放置纪念品，在床边放拖鞋等

-           Actively promote a work environment which cares for guest and colleagues alike.

关心宾客和关爱同事从而营造积极的工作环境。

Others 其他

Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。